With the development of globalised trade, the international trade of small excavators is becoming more and more frequent. As a professional small 

excavator exporter, we know that the completion of product sales is only the starting point of service. High-quality after-sales service and efficient 

maintenance network are the key to ensure customer satisfaction and loyalty. The following are our strategies for handling product after-sales and 

maintenance, aiming to provide seamless, fast and professional support to our customers.

I. Establishing our own service system

Train and certify technicians: Through co-operation with local service providers, we provide professional training and certification to our technicians to 

ensure that they have the necessary skills and knowledge to maintain and repair our equipment.

Provide multi-language services: In order to overcome language barriers, our service centres provide multi-language services to better communicate 

with customers and solve problems.

Secondly, set up detailed after-sales policy

Clarify warranty terms: We provide a detailed warranty for each product, specifying the parts covered, the warranty period and the applicable 

conditions, so that customers clearly understand their rights and interests.

Provide maintenance plans: We introduce customised maintenance plans to help customers regularly check and maintain their equipment to prolong 

service life and reduce failure rates.

Promise of quick response: We promise to respond within a specified time after receiving a service request and dispatch technicians to the site within 

the shortest possible time.

Third, use of technology to improve service efficiency

Remote Troubleshooting: Through the sensors installed on the mini excavators and remote communication technology, we can remotely monitor the 

operating status of the equipment and notify customers in advance of potential problems.

Online customer support: We provide an online customer service platform through which customers can submit service requests, check the progress 

of repairs and obtain operating instructions.

IV. Establishing a spare parts supply system

Optimise spare parts inventory management: We use an advanced inventory management system to ensure that commonly used spare parts are in 

sufficient supply and easily accessible.

Establish a fast logistics network: We co-operate with international logistics companies to ensure that spare parts can be quickly cleared through 

customs and shipped to where they are needed.

Offer price discounts on spare parts: In order to reduce the maintenance costs of our customers, we offer price discounts on spare parts to our 

returning customers to encourage them to use original spare parts.

V. Continuous Improvement and Customer Feedback

Regular Customer Satisfaction Survey: We conduct regular customer satisfaction surveys to collect feedback and analyse the data in order to 

continuously improve our services.

Product and service training: We not only provide product training, but also regularly organise service technology training to ensure that our service 

personnel are always up-to-date with the latest maintenance technology and market trends.

Building customer community: We encourage our customers to participate in our online community to share experiences, make suggestions and best 

practices, thus promoting knowledge sharing and quick problem solving.

As a responsible exporter of small excavators, Sundin Group recognises the importance of after-sales service and maintenance. Through the 

implementation of the above strategies, we are committed to providing a service experience that exceeds our customers' expectations, thereby 

maintaining our leading position in the highly competitive market. We believe that quality products and services are our most fundamental 

commitment to our customers and the cornerstone of our long-term success.